Although Verto Group BV makes every effort to ensure the quality of the information provided on this site (vertogroup.be),
it does not guarantee the correctness or the follow-up of this information.
Verto Group BV cannot be held liable for a publication error or any other error affecting the content of this site.
In the event that information about a product, such as the price of that product, is incorrectly displayed on the site for any reason, Verto Group BV reserves the right to refuse or cancel an order for such product.
Verto Group BV reserves the right to refuse an order with questionable payment, or to inquire about identity details, before an order is sent. Fraudulent payments, or attempts to make a fraudulent order, will be reported to the appropriate authorities.
This Cookie Policy applies to the website "www.vertogroup.be" ("the Website").
By using the website, you agree to this Cookie Policy, which applies when you visit this website on any type of device.
Any changes to this policy will be posted here. We reserve the right to change this Cookie Policy from time to time.
These amendments will take effect as soon as they are published here. By continuing to use the website, you agree to all such changes.
We only use cookies for your shopping cart and order information. This is to recognize you when placing an order.
We do NOT use cookies for tracking or any other means of advertising.
Our website does use Google Analytics.
Cookies may be stored and/or consulted on your system. If you block those cookies, this should normally not affect the content of the information on this website.
If you wish to use the WEBSHOP, your browser MUST allow cookies.
Click here for more information about the Cookie Policy of Google Analytics.
These links explain how you can adjust the cookie settings via your browser:
- Chrome
- Safari
- Firefox
- Internet Explorer
- Edge
After you have completed your order(s), you may delete our cookies, if they still exist. The stored data will not be used for any future order(s).
The data collected via this website is intended for internal use by Verto Group BV.
This data will NEVER be passed on to third parties without your express permission.
Our online data is stored on servers in a secure and monitored data center.
This data is exchanged with a secure connection (SSL).
Our systems are protected against viruses and other malware.
You are entitled to access and correction as provided for in the (European) General Data Protection Regulation ("GDPR")
(more info).
Additional information is available at:
Gegevensbeschermingautoriteit
Drukpersstraat 35, 1000 Brussel
Tel: +32 (0)2 274 48 00
E-mail: contact@apd-gba.be
Web: https://www.gegevensbeschermingsautoriteit.be
As a private consumer, you have the right to withdraw from the sales contract within 14 calendar days without stating reasons.
The period during which the right of withdrawal exists starts when you receive our products (date indicated by courier or by regular mail: 3 working days after dispatch).
To exercise the right of withdrawal, you must inform us (Verto Group BV, Lindelei 103, 2620 Hemiksem; e-mail:
) via an unambiguous statement (e.g. in writing by post or e-mail) making your decision to withdraw from the sales contract.
You can use the attached model withdrawal form for this, but you are not obliged to do so. You can also download this form here (only Dutch available).
To comply with the withdrawal period, it is sufficient to send your communication regarding your exercise of the right of withdrawal before the withdrawal period has expired.
Consequences of the revocation
If you revoke the agreement, you will receive all payments that you have made up to that point, including delivery costs (with the exception of any additional costs resulting from your choice of a method of delivery other than the cheapest standard delivery offered by us) without delay and in any case no later than 14 days after we have been informed of your decision to withdraw from the contract, from us. We will refund you with the same payment method with which you made the original transaction, unless you have expressly agreed otherwise; in any event, you will not be charged for such reimbursement. We may withhold reimbursement until we have received the goods back or you have demonstrated that you have returned the goods, whichever comes first.
You must return or hand over the goods to us immediately and in any case at the latest within 14 days from the day on which you notified us of the revocation of this contract. The deadline is observed if you send the goods before the expiry of the 14-day period.
You bear the direct costs for returning the goods. The direct costs for returning those goods, which due to their nature cannot normally be returned to us by post (goods to be sent by courier), are estimated at a maximum of approximately 30 euros for each of these goods.
You are only liable for any diminished value of the goods resulting from the use of the goods beyond what is necessary to establish the nature, characteristics and functioning of the goods.
Exclusion or early termination of the right of withdrawal
The right of withdrawal does not exist in the case of contracts for the supply of goods which are not prefabricated and which are manufactured on the basis of an individual choice or
decision of the consumer, or which are clearly intended for a specific person. Articles that are hygienically packed and of which this packaging has been opened also do not fall under
this right of withdrawal. We only accept returned products in the original, unopened packaging. The product must be unused.
In our webshop, this is clearly stated for every article that is excluded from the right of withdrawal.
General instructions
Avoid damage and contamination of the goods. If possible, return the goods to us in the original packaging with all accessories and with all packaging components.
If necessary, use a protective outer packaging.
If possible, return goods prepaid.
These general instructions are not a precondition for the effective exercise of the right of withdrawal.
For items from Verto Group BV, there is a return period of 14 days for private customers.
The return period starts on the day you receive the item. The item is undamaged and in the original packaging (if possible).
The return costs are for your own expense.
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